Twilio incident

User Authentication Identity Gateway API Failure Increase for PacificEast in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 7, 2026 affecting Lookup Identity Match and Legacy Identity MatchAndAttributes, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 04:12 AM UTC
Resolved
May 07, 2026, 07:21 AM UTC
Duration
3h 8m
Detected by Pingoru
May 07, 2026, 04:12 AM UTC

Affected components

Lookup Identity MatchLegacy Identity MatchAndAttributes

Update timeline

  1. identified May 07, 2026, 04:12 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 07, 2026, 04:14 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 07, 2026, 05:14 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 07, 2026, 05:16 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 07, 2026, 07:21 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase for PacificEast in the United States is operating normally.