Twilio incident

SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland

Started
May 05, 2026, 09:04 AM UTC
Resolved
Ongoing
Duration
● 1h 27m
Detected by Pingoru
May 05, 2026, 09:04 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 05, 2026, 09:04 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 05, 2026, 10:07 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 05, 2026, 10:18 AM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

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