Twilio incident

MMS Delivery Failures From a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 4, 2026 affecting MMS Long Code, North America and MMS, APAC, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 08:49 PM UTC
Resolved
May 05, 2026, 01:48 AM UTC
Duration
4h 58m
Detected by Pingoru
May 04, 2026, 08:49 PM UTC

Affected components

MMS Long Code, North AmericaMMS, APAC

Update timeline

  1. investigating May 04, 2026, 08:49 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 04, 2026, 09:06 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 04, 2026, 09:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 04, 2026, 09:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 04, 2026, 10:13 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring May 04, 2026, 10:47 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring May 05, 2026, 12:47 AM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved May 05, 2026, 01:48 AM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.