Twilio incident

SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 7, 2026 affecting SMS, APAC, lasting 10h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 08:53 AM UTC
Resolved
Sep 07, 2026, 07:37 PM UTC
Duration
10h 44m
Detected by Pingoru
Sep 07, 2026, 08:53 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Sep 07, 2026, 08:53 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 07, 2026, 09:53 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 07, 2026, 11:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Sep 07, 2026, 01:48 PM UTC

    We have observed a recovery in SMS Delivery Delays and Failures from Twilio Numbers to Robi Network in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 07, 2026, 04:02 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Sep 07, 2026, 07:37 PM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh is operating normally.