Twilio experienced a notice incident on September 8, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 08, 2026, 05:27 PM UTC
Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.
- resolved Sep 08, 2026, 05:39 PM UTC
Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .