Twilio incident
User Authentication Identity Gateway API Failure Increase for Pacificeast in United States
Twilio experienced a minor incident on September 5, 2026 affecting Lookup Identity Match and Legacy Identity MatchAndAttributes, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2026, 09:46 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 05, 2026, 10:48 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 05, 2026, 12:44 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 05, 2026, 02:27 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.