Twilio incident
SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France
Twilio experienced a minor incident on September 8, 2026 affecting SMS, Europe, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 03:56 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 08, 2026, 04:02 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 08, 2026, 05:02 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 08, 2026, 05:15 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 08, 2026, 06:23 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.