Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 7, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 10:19 PM UTC
Resolved
Sep 08, 2026, 08:34 PM UTC
Duration
22h 14m
Detected by Pingoru
Sep 07, 2026, 10:19 PM UTC

Affected components

SMS Long Code, North AmericaSMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America

Update timeline

  1. investigating Sep 07, 2026, 10:19 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 07, 2026, 11:20 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 07, 2026, 11:54 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 08, 2026, 01:20 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 08, 2026, 05:09 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified Sep 08, 2026, 07:52 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hour or as soon as more information becomes available.

  7. identified Sep 08, 2026, 12:02 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring Sep 08, 2026, 05:39 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Sep 08, 2026, 07:39 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. resolved Sep 08, 2026, 08:34 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally.