Twilio incident
MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
Twilio experienced a minor incident on September 7, 2026 affecting MMS Short Code, North America, lasting 17h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 05:55 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 07, 2026, 07:00 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 07, 2026, 09:01 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 07, 2026, 01:03 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 07, 2026, 02:03 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 07, 2026, 04:06 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 07, 2026, 08:06 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 07, 2026, 09:01 PM UTC
We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 07, 2026, 11:07 PM UTC
The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.