Twilio incident
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany
Twilio experienced a minor incident on September 8, 2026 affecting Voice, Europe, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2026, 10:08 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 08, 2026, 11:09 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 08, 2026, 12:36 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 08, 2026, 02:12 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.