Twilio incident

Intermittent Delays and Failures in Message Delivery

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 3, 2026 affecting SMS Long Code, North America and MMS Long Code, North America and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 09:36 PM UTC
Resolved
Sep 04, 2026, 12:10 AM UTC
Duration
2h 33m
Detected by Pingoru
Sep 03, 2026, 09:36 PM UTC

Affected components

SMS Long Code, North AmericaMMS Long Code, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North AmericaProgrammable Messaging API

Update timeline

  1. investigating Sep 03, 2026, 09:36 PM UTC

    Our monitoring systems have detected a potential issue with intermittent delays and failures in message delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Sep 03, 2026, 09:49 PM UTC

    We are investigating an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 03, 2026, 10:06 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  4. investigating Sep 03, 2026, 10:21 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  5. identified Sep 03, 2026, 10:36 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  6. identified Sep 03, 2026, 10:51 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  7. monitoring Sep 03, 2026, 11:12 PM UTC

    We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  8. monitoring Sep 03, 2026, 11:42 PM UTC

    We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  9. resolved Sep 04, 2026, 12:10 AM UTC

    Delivery delays and failures have been resolved and message delivery is operating normally at this time.