Twilio incident
SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in India
Twilio experienced a minor incident on September 5, 2026 affecting SMS, APAC, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2026, 06:57 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 05, 2026, 07:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 05, 2026, 07:12 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 05, 2026, 07:16 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 05, 2026, 08:46 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in India is operating normally.