TPx Communications experienced a minor incident on August 25, 2025 affecting TPx Customer Portal, lasting 13h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 25, 2025, 05:59 AM UTC
TPx customers may have experienced a service interruption due to a hardware issue on the Frontier Network. We are seeing all proactive alerts for customers impacted as restored. Frontier states they are still working with their vendor to restore another card to ensure redundancy. The TPx NOC is monitoring services and will resolve this event once Frontier is hands-off. Frontier has not provided an ETR for when they will be done with full restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Aug 25, 2025, 07:11 PM UTC
Frontier has completed the swap of the last card and services remain stable. Closing this event. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.