TPx Communications Outage History
TPx Communications partial outage · 1 active incident View live status →Pingoru has recorded 52 incidents for TPx Communications: 30 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (0%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 4 | 511 of 744 (69%) |
| August 2026 | 5 | 597 of 744 (80%) |
| September 2026 | 4 | 316 of 720 (44%) |
| October 2026 | 3 | 423 of 590 (72%) |
Incidents, newest first
Minor August 25, 2025 Los Angeles Hardware Outage 13h 11m TPx Customer Portal
Started Aug 25, 2025, 05:59 AM UTC· resolved Aug 25, 2025, 07:11 PM UTC
- monitoring Aug 25, 2025, 05:59 AM UTC
TPx customers may have experienced a service interruption due to a hardware issue on the Frontier Network. We are seeing all proactive alerts for customers impacted as restored. Frontier states they are still working with their vendor to restore another card to ensure redundancy. The TPx NOC is monitoring services and will resolve this event once Frontier is hands-off. Frontier has not provided an ETR for when they will be done with full restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Aug 25, 2025, 07:11 PM UTC
Frontier has completed the swap of the last card and services remain stable. Closing this event. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Critical August 11, 2025 AT&T Building Fire Outage 18h 20m TPx Customer Portal
Started Aug 11, 2025, 01:50 AM UTC· resolved Aug 11, 2025, 08:11 PM UTC
- investigating Aug 11, 2025, 01:50 AM UTC
One of our Providers, AT&T, has experienced a building fire at their Harbor Gateway office in Gardinia, CA, central office. Fire teams are still onsite, and AT&T has not been able to access the building to assess the damage. We will continue to reach out to AT&T for updates and provide the information as it becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Aug 11, 2025, 06:06 AM UTC
AT&T is reporting that they still do not have access to their Building due to the fire. They hope to have access by August 11 at noon. Pacific Time. We will continue to work with AT&T to provide updates as they are made available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Aug 11, 2025, 06:21 PM UTC
AT&T Network Disaster Recovery teams have assumed command and control of the Gardenia office that was on fire. Power technicians and electricians are actively working to restore power. The generator has been started and will be run for approximately 30 minutes to validate its integrity. The Fire Department has been called back to the location as smoldering was observed near the roof flashing of the old building. No ETR has been provided at this time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Aug 11, 2025, 08:11 PM UTC
We are seeing customer services restored. AT&T restored power to the office. We are resolving this event and will continue to monitor services. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Critical August 8, 2025 Southern California Wildfire Outage 1d 1h TPx Customer Portal
Started Aug 08, 2025, 02:30 PM UTC· resolved Aug 09, 2025, 03:30 PM UTC
- investigating Aug 08, 2025, 02:30 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Southern California area. We have correlated proactive alerts to an issue within the Frontier Network. Frontier is reporting that they are experiencing numerous outages associated with Southern California wildfires. We are actively escalating with Frontier for updates. We are monitoring the fires via news and internet sources for updates on their impact. Our TPx Core Network has not been affected by the wildfires. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Aug 08, 2025, 07:25 PM UTC
Frontier Outage Update: Frontier has confirmed that they have a fire-damaged fiber that they are in the process of repairing. They have provided a restoration time of 3:00pm to 4:00pm, barring any roadblocks. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Aug 08, 2025, 10:40 PM UTC
Frontier is reporting issues with splicing the damaged fiber cables and has extended the ETR to 6:00pm Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Aug 08, 2025, 11:36 PM UTC
Frontier has identified a second location of damaged fiber along the path and has redeployed fiber crews to repair.. They have provided a new ETR of 8:00 pm PDT. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Aug 09, 2025, 05:04 AM UTC
We are seeing that most customers have been restored. Frontier has not completed all repairs at the second location of the fiber damage. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Aug 09, 2025, 05:59 AM UTC
The TPx Support team is going through the service restoration validation process. We are still awaiting final confirmation from Frontier that they are hands off. We will update this event in the morning with an update of restoration or what has not been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Aug 09, 2025, 03:30 PM UTC
Frontier has completed the repairs for both sections of the damaged fiber cable. We are seeing customer service restored. We are marking the event as resolved. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Aug 09, 2025, 03:30 PM UTC
This incident has been resolved.
Major July 12, 2025 Riverside Area Fiber Outage 23h 5m TPx Customer Portal
Started Jul 12, 2025, 05:57 PM UTC· resolved Jul 13, 2025, 05:03 PM UTC
- identified Jul 12, 2025, 05:57 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Riverside county area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier who have dispatched a Fiber team to the suspected area to isolate the problem. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jul 13, 2025, 05:03 PM UTC
Fiber Repairs have been completed as of 1:45 am. All customer services impacted have been confirmed backup. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Major June 16, 2025 One Central Portal Outage 4d 1h System Applications
Started Jun 16, 2025, 03:17 PM UTC· resolved Jun 20, 2025, 04:24 PM UTC
- identified Jun 16, 2025, 03:17 PM UTC
We are currently experiencing a system outage on our One Central Portal. Our team is working to restore service as soon as possible. During our restoration, if you need any assistance, contact our Customer Support Team at https://www.tpx.com/about-tpx/contact-us/ Thank you for your patience.
- resolved Jun 20, 2025, 04:24 PM UTC
The TPx IT department has completed restoration of the One Central Portal. During our restoration, if you need any assistance, contact our Customer Support Team at https://www.tpx.com/about-tpx/contact-us/
Major June 15, 2025 Los Angeles Area Fiber Outage 19h 39m TPx Customer Portal
Started Jun 15, 2025, 02:35 PM UTC· resolved Jun 16, 2025, 10:15 AM UTC
- investigating Jun 15, 2025, 02:35 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area. We have correlated the proactive alerts to an issue within the Spectrum Network. We are actively escalating with Spectrum who have dispatched a Fiber Team to the suspected area to isolate the problem. Their ETA to the area to begin testing is 10:00am Pacific Time If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Jun 15, 2025, 04:56 PM UTC
The Spectrum Construction team has started splicing the 144ct transport cable and other teams continue to pull the rest of the cable. The current ETR for this event is estimated at 4:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Jun 16, 2025, 01:25 AM UTC
Spectrum continues to work on replacement and restoral of the damaged fiber cables. They have provided a new ETR of 10:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Jun 16, 2025, 03:12 AM UTC
We are seeing many of our customers service restoring. Spectrum is not hands off for the fiber cable repairs so we are still monitoring. They still have an ETR of 10:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jun 16, 2025, 10:15 AM UTC
We have confirmed that customer cases for this event have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Critical June 6, 2025 Los Angeles Area Service Interruption 4h 45m TPx Customer Portal
Started Jun 06, 2025, 04:38 PM UTC· resolved Jun 06, 2025, 09:23 PM UTC
- investigating Jun 06, 2025, 04:38 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier to determine the root cause and obtain an estimated time of restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jun 06, 2025, 09:23 PM UTC
Our Provider Frontier experienced a hardware failure that they quickly corrected. Services have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Minor May 26, 2025 Los Angeles Area Outage 20h 5m TPx Customer Portal
Started May 26, 2025, 06:11 PM UTC· resolved May 27, 2025, 02:17 PM UTC
- identified May 26, 2025, 06:11 PM UTC
TPx customers may be experiencing service disruption due to a Major fiber outage in the Los Angeles area. The fiber cut is affecting multiple carriers, including our Wireless service provider. We continue to monitor the progress of the fiber repairs, but currently do not have a restoration time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified May 26, 2025, 09:00 PM UTC
The provider has located the fiber cut that is affecting multiple carriers. They are removing the damaged cable to install a new 432-count fiber cable. They have not provided a restoration time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified May 27, 2025, 02:21 AM UTC
Replacement of the damaged fiber optic cable is underway. The provider has given us a 10:00pm estimated time to restore service.
- monitoring May 27, 2025, 04:36 AM UTC
We are seeing some services begin to restore. The provider continues to work on the completion of the fiber replacement. There has been no change in the Estimated Time to Restore of 10:00pm Pacific Time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved May 27, 2025, 02:17 PM UTC
We see that all customers have been restored. The provider has completed the fiber cable replacement and is hands-off. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Major May 2, 2025 Texas Service Interruption 2d 21h TPx Customer Portal
Started May 02, 2025, 04:53 PM UTC· resolved May 05, 2025, 01:57 PM UTC
- investigating May 02, 2025, 04:53 PM UTC
The TPx proactive monitoring system reports a service interruption on one of our service providers in Houston, Texas area. We have engaged the provider for more details. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring May 02, 2025, 07:47 PM UTC
Our provider has successfully rerouted services over spare fiber optic cable pairs, temporarily restoring services for our customers. However, they have advised that intermittent connection drops may still occur while ongoing fiber repairs continue. A new Estimated Time of Restoration (ETR) has been provided: May 3, 2025, at 10:00 AM.
- resolved May 05, 2025, 01:57 PM UTC
Our Provider has completed all fiber optic cable repairs and our customer services have been stable over the weekend. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Minor April 8, 2025 Los Angeles Area Slow Speed 3h 9m TPx Customer Portal
Started Apr 08, 2025, 05:27 PM UTC· resolved Apr 08, 2025, 08:36 PM UTC
- investigating Apr 08, 2025, 05:27 PM UTC
One of our Internet Connectivity Providers has experienced a service interruption on their network. TPx has failed over to our redundant Internet Connectivity Provider. We are testing customers that had report slow speed issues to verify the failover has corrected the issue. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Apr 08, 2025, 08:36 PM UTC
Customers have reported that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Minor March 30, 2025 Inbound Cell Phone Call Event 5h 54m
Started Mar 30, 2025, 04:47 PM UTC· resolved Mar 30, 2025, 10:42 PM UTC
- investigating Mar 30, 2025, 04:47 PM UTC
We are experiencing an issue with inbound calls from multiple cell phone providers. Outbound calls from the TPx network to the cell phone providers were completed as expected. We have engaged our engineering team to assist with troubleshooting. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Mar 30, 2025, 07:52 PM UTC
Our provider has advised the inbound calling issue is a result of a massive multi-cable fiber cut in the Los Angeles, CA area which has interrupted the trunking path for wireless providers. We are working on getting an ETR from the provider and inquiring about call traffic reroute possibilities. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 30, 2025, 10:24 PM UTC
Our provider has made routing changes that have rerouted the affected wireless carriers around the damaged fiber. Test Calls are now completing as expected. Support teams are contacting customers to confirm that their calls are completing. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 30, 2025, 10:42 PM UTC
Our provider has confirmed that the reroutes have successfully resolved the issue. These reroutes will remain in place until a full review of the outage is completed. Any further changes will be scheduled during a future maintenance window. At this time we are resolving this event. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Minor March 27, 2025 Palm Springs Area 1h 55m TPx Customer Portal
Started Mar 27, 2025, 05:47 PM UTC· resolved Mar 27, 2025, 07:42 PM UTC
- investigating Mar 27, 2025, 05:47 PM UTC
Our Support team is seeing an influx of customer calls reporting slow internet speeds. We are gathering the data to correlate any potential cause for the service degradation. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 27, 2025, 07:09 PM UTC
We have made a configuration change that appears to have corrected the congestion we were seeing on our network. Our Support teams are reaching out to affected customers for confirmation their services are no longer impacted. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 27, 2025, 07:42 PM UTC
We have confirmed with customers that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Major March 21, 2025 Sacramento Data Center 45m Routing Infrastructure
Started Mar 21, 2025, 09:24 AM UTC· resolved Mar 21, 2025, 10:10 AM UTC
- investigating Mar 21, 2025, 09:24 AM UTC
A non-service maintenance activity has interrupted some customer services. We are working to restore the cards and ports affected by the maintenance activity. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 21, 2025, 10:10 AM UTC
We have restored services that were impacted by the maintenance activity. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Major March 4, 2025 Texas Power Outage 22h 6m TPx Customer Portal
Started Mar 04, 2025, 04:49 PM UTC· resolved Mar 05, 2025, 02:56 PM UTC
- monitoring Mar 04, 2025, 04:49 PM UTC
The Dallas / Fort Worth area was hit by severe thunderstorms this morning that have caused numerous customers to be without power. We are monitoring social media and Texas power outage maps for any updates on when power will be restored in the area. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 05, 2025, 05:02 AM UTC
We are seeing some of our customers' services restored. TPx will continue to monitor the progress of the power restoration throughout the night. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 05, 2025, 02:56 PM UTC
We see that our customers' services are restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Critical March 1, 2025 Microsoft Exchange Online Outage 1d 23h
Started Mar 01, 2025, 09:17 PM UTC· resolved Mar 03, 2025, 09:06 PM UTC
- investigating Mar 01, 2025, 09:17 PM UTC
We are seeing reports of Microsoft Exchange Online being down. This event is affecting more than just TPx customers. Seems as though it is more widespread. We are engaging our engineering team to assist with investigation. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 01, 2025, 09:52 PM UTC
The issue appears to be cleared as of 1:45 PM PST. We're now monitoring for service restoration. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 03, 2025, 09:06 PM UTC
There have been no further customer impact to this event
Minor February 28, 2025 Los Angeles Fiber Cut 6h 57m TPx Customer Portal
Started Feb 28, 2025, 11:17 PM UTC· resolved Mar 01, 2025, 06:15 AM UTC
- identified Feb 28, 2025, 11:17 PM UTC
Our proactive monitoring system has identified multiple customers down on our partner provider's network. Our partner provider suspects this is caused by a fiber cut and their construction team has been engaged. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Mar 01, 2025, 01:43 AM UTC
Our provider's Fiber Construction team has provided an update that crews have located the damaged fibers caused by vandalism. Their construction crew is running a new 144-count temporary fiber to restore services. There is an ETR (Expected Time to Resolution) of 1:00 AM Eastern Time 3/1/2025. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 01, 2025, 06:15 AM UTC
The Provider has completed repairs and we are seeing services have been restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Minor February 25, 2025 Dallas Packet Loss 3h 26m TPx Customer Portal
Started Feb 25, 2025, 05:16 PM UTC· resolved Feb 25, 2025, 08:43 PM UTC
- investigating Feb 25, 2025, 05:16 PM UTC
TPx is receiving reports of customers experiencing packet loss across one of our provider's network. We have engaged our provider to investigate. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Feb 25, 2025, 08:43 PM UTC
Our provider has downgraded their router, they have confirmed that traffic has restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Major February 16, 2025 Los Angeles 1d 2h TPx Customer Portal
Started Feb 16, 2025, 06:09 PM UTC· resolved Feb 17, 2025, 08:44 PM UTC
- identified Feb 16, 2025, 06:09 PM UTC
One of our providers is experiencing a fiber outage on their network. The area of service impact is in the Thousand Oaks and Granada Hills CA area. A provider technician is on-site and testing the fiber to locate where the damage is located. We have no ETR at this time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Feb 16, 2025, 08:48 PM UTC
Our Provider has narrowed the location of the fiber damage and is currently driving the fiber cable path to find the exact location of the damage. They have also dispatched their fiber construction team to the general area to assist. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Feb 17, 2025, 12:29 AM UTC
Our Provider has located the fiber damage. They have provided an ETTR of 8:00 pm PST If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Feb 17, 2025, 04:27 AM UTC
We are seeing some services start to restore, however, our provider has extended their ETTR to 4:00 am PST to complete the fiber repairs. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Feb 17, 2025, 03:21 PM UTC
Our provider could not complete the fiber repairs late last night into the early morning. They have scheduled a replacement fiber team to complete the repairs on-site by 9:00 am PST. We still see 6 customers that have not been restored out of the 45 customers originally impacted by this event. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Feb 17, 2025, 08:44 PM UTC
We are seeing all circuits back up. Our provider has completed the fiber repairs. We are closing this communication. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.