Dallas Network Interruption

Update timeline

1. investigating Mar 24, 2026, 12:30 PM UTC

   We are currently investigating a possible power issue in our Dallas, Texas office. A Technician has been dispatched to the location for further investigation with an ETA of 8:00 am CDT. Our Network Engineering team has also been engaged. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

2. identified Mar 24, 2026, 01:11 PM UTC

   Our technician is currently onsite and has confirmed that all HVAC systems are down. A fire alarm has also been triggered; however, there is no indication of an actual fire. The fire alarm vendor is en route and is expected to arrive by 8:30 AM CDT. At this time, all five HVAC units serving the office are down, and restoring these systems is a priority as temperatures in the office continue to rise. The high temperatures have caused some of our network equipment to shut down, causing partial customer service to be interrupted. There is currently no estimated time to repair (ETTR). If you believe your services may be impacted, please open a support case with our technical team at www.tpx.com/support.

3. monitoring Mar 24, 2026, 03:51 PM UTC

   We have restored the HVAC system and reconfigured power to restore customer services. We are reviewing outstanding alarms and clearing them one by one. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

4. resolved Mar 24, 2026, 05:09 PM UTC

   We are seeing all equipment back to normal, and all customers impacted back in service. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.