TPx Communications incident
Los Angeles Market Slow Internet Event
TPx Communications experienced a minor incident on December 4, 2025 affecting TPx Customer Portal, lasting 22h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 07:01 PM UTC
We are receiving customer reports for slow speeds and packet loss associated with customer circuits utilizing Frontier service. We have gathered data and working towards resolving this issue with our Provider. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Dec 04, 2025, 11:47 PM UTC
Our TPx Engineering team has moved the affected traffic off the affected path. Services have cleared and remained stable for 2 hours. We are awaiting our provider's update on their fix. Once we receive their fix notification, we will confirm via testing that no issues remain before moving traffic back to its primary connection. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Dec 05, 2025, 05:46 PM UTC
Our provider, CoreSite, completed their emergency maintenance to clear the issue causing the packet loss.. Traffic has been rerouted back to the CoreSite link, and we have verified that there is currently no packet loss across their network. We are resolving this issue. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.