Resolved after 21 hours 49 minutes, affecting TPx Internet Access, on July 1, 2026.
We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Affected components
Update timeline
- investigating Jul 01, 2026, 12:24 AM UTC
TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Jul 01, 2026, 03:53 AM UTC
TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier has discovered a manhole hit and the removal of fibers, but they have not provided an update on the construction ETA at this time. We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Jul 01, 2026, 06:32 AM UTC
TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier field technician is on-site conducting OTDR readings and has identified the location of the open fiber. This outage is significant and categorized as construction-related, necessitating a dispatch and the establishment of an estimated time of arrival (ETA). If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Jul 01, 2026, 02:20 PM UTC
TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. According to the latest update from the service provider, field technicians located a burnt fiber cable damaged by downed power lines. Repair crews are currently mobilizing to perform a cable throw. A firm Estimated Time to Repair (ETTR) is pending. We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jul 01, 2026, 10:13 PM UTC
We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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