Resolved after 6 days, affecting TPx Internet Access, on September 2, 2026.
We have completed moving the traffic back to our Provider internet drain connection. We have monitored services over the weekend and during peak period today with no further degradation of service. We are closing this event.
Affected components
Update timeline
- identified Sep 02, 2026, 05:40 PM UTC
We have identified potential service impacting packet loss is occurring across one of our Los Angeles internet drains. We are rerouting traffic away from the impacted path. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Sep 02, 2026, 08:30 PM UTC
We have rerouted traffic away from the affected Internet Drain connection. Customers have confirmed the packet loss is no longer present. We are working with our Provider for corrective actions before restoring the connection. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Sep 03, 2026, 03:16 PM UTC
Traffic reroutes remain in place and no new customer cases have been created. Our Provider has identified two fiber cuts that are still under construction for replacement of the damage cables. In one case a cable locate team has been engaged to review other where placement of nearby other facilities are located before digging for the damaged buried fiber. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- monitoring Sep 03, 2026, 04:47 PM UTC
After our Provider completed repairs on the first of two fiber optic cuts we are seeing no packet loss on their internet connection to our network. However there are ongoing repairs being done on the second fiber cut. We are holding off on transitioning traffic back to the Provider connection until the second fiber is repaired to avoid any potential service disturbance. We do not have an ETR for the second fiber repair at this time.
- monitoring Sep 08, 2026, 06:22 PM UTC
We have completed moving the traffic back to our Provider internet drain connection. We have monitored services over the weekend and during peak period today with no further degradation of service. We are closing this event.
- resolved Sep 08, 2026, 06:22 PM UTC
This incident has been resolved.
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