TPx Communications experienced a minor incident on August 10, 2026 affecting TPx Internet Access, lasting 14h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 10, 2026, 04:15 PM UTC
The TPx Engineering team has identified congestion affecting traffic in our Atlanta Market. Customers may be experiencing slow speed or packet loss on their internet service. Our Engineering team is working diligently to correct this issue. If you are experience internet issues in the Atlanta area please submit a support request through www.tpx.com/support.
- resolved Aug 11, 2026, 06:23 AM UTC
Our Engineering team has corrected the congestion issue due to link saturation to our Atlanta market from Dallas. Traffic was migrated away from the link to resolve the packet loss and slow internet speeds our customers were experiencing. If you are experience internet issues please submit a support request through www.tpx.com/support.