Is TPx Communications down?

Last checked 8m ago
Current status
TPx Communications has degraded performance

Active incident: Intermittent On Hold Dropped Calls

Official status page: https://tpxcommunications.statuspage.io · Polled every 5 minutes · 26 components tracked

TPx Communications is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.

Real-time TPx Communications status, recent outages, and incident history — pulled directly from TPx Communications's official status page at https://tpxcommunications.statuspage.io every 5 minutes. Pingoru tracks 26 TPx Communications services and has captured 9 incidents in the last 90 days (99.02% uptime). Get email, Slack, Discord, or webhook alerts the moment TPx Communications reports a new incident — free for 5 monitors, no credit card.

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TPx Communications uptime 99.02% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 28d 13h
    Started Jul 02, 2026, 07:24 PM UTC
    UCx
    Timeline · 2 updates
    • monitoring · Jul 02, 2026, 07:24 PM UTC

      TPx Teams are aware of some customers experiencing dropped calls when placing an inbound call on hold. TPx has reviewed call examples and has engaged our downstream SIP Trunk provider to assist in troubleshooting this issue. We have confirmed the TPx network is set to the current RFC protocols for on-hold music always. However, downstream from our connection, the call drops after about 5 seconds once being put on hold. This has been a very difficult issue to identify, and resolution relies on our downstream connections to isolate and resolve the problem on their network. We continue to escalate and follow up with our SIP Trunk provider to escalate to their downstream connections to assist with resolution. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • monitoring · Jul 22, 2026, 12:09 AM UTC

      We have requested a subset of numbers to be blocked before they connect to our provider's network to see whether the issue occurs. Early testing has shown that the Call Hold drop does not occur. We are asking our Provider to set up a test between their downstream provider and TPx VOIP Engineering. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    Latest: We have requested a subset of numbers to be blocked before they connect to our provider's network to see whether the issue occurs. Early testing has shown that the Call Hold drop d…

Recent outages & incidents

Past 90 days
  1. Resolved 19h 56m
    Started Jul 23, 2026, 06:49 PM UTC · Resolved Jul 24, 2026, 02:45 PM UTC
    Microsoft 365
    Timeline · 2 updates
    • identified · Jul 23, 2026, 06:49 PM UTC

      We are investigating intermittent service interruptions of services connecting to Microsoft Azure resources. Microsoft Azure has stated that they are investigating a networking issue affecting connectivity to Azure services in the West US region. Customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. We will continue to monitor and provide updates as we get them from Microsoft. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    • resolved · Jul 24, 2026, 02:45 PM UTC

      Microsoft Azure determined the service interruption was due to a maintenance activity that caused traffic issues across their Wide-Area Network connections in one of their West US region data centers. They initiated a rollback of the maintenance change request, monitored recovering telemetry and services to confirm services recovered. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    Latest: Microsoft Azure determined the service interruption was due to a maintenance activity that caused traffic issues across their Wide-Area Network connections in one of their West US …

  2. Resolved 6d 9h
    Started Jul 21, 2026, 06:49 PM UTC · Resolved Jul 28, 2026, 04:23 AM UTC
    TPx Internet Access
    Timeline · 5 updates
    • monitoring · Jul 21, 2026, 06:49 PM UTC

      We have identified a congestion issue on one of our internet links to our providers in the Dallas Area. We have engaged the provider to investigate and, in parallel, we rerouted some traffic to mitigate the congestion. We are seeing improvement and contacting customers to verify that their services are back to normal. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    • monitoring · Jul 22, 2026, 12:05 AM UTC

      Our Provider has not provided a cause for congestion on their internet link to our network. We will monitor traffic throughout the night and the next day to determine if additional traffic rerouting will be necessary until we have confirmation from our provider that a fix has been implemented. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    • monitoring · Jul 23, 2026, 07:32 PM UTC

      Our Provider has implemented configuration changes to our circuit that should correct the congestion issue experienced yesterday. We will be moving traffic back to the circuit tonight to avoid any issues during peak bandwidth utilization today. We will monitor throughout the day tomorrow to see whether their change has fully resolved the congestion issue. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    • monitoring · Jul 24, 2026, 02:32 PM UTC

      We are seeing our connection working as normal with no packet loss. The provider changes are working as expected. We will continue to monitor service throughout the day before resolving this event. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    • resolved · Jul 28, 2026, 04:23 AM UTC

      We have completed our monitoring of this circuit and have seen no further congestion. There have been no customer reports after our provider corrected the configuration error. If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support

    Latest: We have completed our monitoring of this circuit and have seen no further congestion. There have been no customer reports after our provider corrected the configuration error. If y…

  3. Resolved 21h 49m
    Started Jul 01, 2026, 12:24 AM UTC · Resolved Jul 01, 2026, 10:13 PM UTC
    TPx Internet Access
    Timeline · 5 updates
    • investigating · Jul 01, 2026, 12:24 AM UTC

      TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • identified · Jul 01, 2026, 03:53 AM UTC

      TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier has discovered a manhole hit and the removal of fibers, but they have not provided an update on the construction ETA at this time. We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • identified · Jul 01, 2026, 06:32 AM UTC

      TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier field technician is on-site conducting OTDR readings and has identified the location of the open fiber. This outage is significant and categorized as construction-related, necessitating a dispatch and the establishment of an estimated time of arrival (ETA). If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • identified · Jul 01, 2026, 02:20 PM UTC

      TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network. According to the latest update from the service provider, field technicians located a burnt fiber cable damaged by downed power lines. Repair crews are currently mobilizing to perform a cable throw. A firm Estimated Time to Repair (ETTR) is pending. We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • resolved · Jul 01, 2026, 10:13 PM UTC

      We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    Latest: We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored. If you believe your service is impacted, please open a …

  4. Resolved 3h 35m
    Started Jun 11, 2026, 07:09 PM UTC · Resolved Jun 11, 2026, 10:45 PM UTC
    TPx Internet Access
    Timeline · 2 updates
    • investigating · Jun 11, 2026, 07:09 PM UTC

      Our proactive alerting systems have identified multiple customer services impacted on the Spectrum network in various locations in Texas. We have contacted Spectrum, which is aware of the event and is investigating a suspected fiber cut. They have engaged their 3rd party vendor to locate and repair the suspected fiber damage. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • resolved · Jun 11, 2026, 10:45 PM UTC

      Spectrum has completed the repair of the fiber optic cable and services have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    Latest: Spectrum has completed the repair of the fiber optic cable and services have been restored. If you believe your service is impacted, please open a support case with our technical t…

  5. Resolved 2h 7m
    Started May 29, 2026, 09:22 PM UTC · Resolved May 29, 2026, 11:29 PM UTC
    MSx WAN (SD-WAN)
    Timeline · 2 updates
    • identified · May 29, 2026, 09:22 PM UTC

      TPx has identified and is monitoring a service disruption for our customers using Towerstream OTT services with TPx SD-WAN equipment in the Los Angeles CA area. Towerstream is working diligently to restore its network as quickly as possible. They have provided a notice of possible service restoration this afternoon 5/29. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    • resolved · May 29, 2026, 11:29 PM UTC

      Towerstream has corrected its network issue, and we are seeing customer services restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

    Latest: Towerstream has corrected its network issue, and we are seeing customer services restored. If you believe your service is impacted, please open a support case with our technical te…

See the full TPx Communications outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →