TPx Communications incident
Users are experiencing issues accessing VCO options.
Resolved after 3 hours 22 minutes, affecting System Applications and MSx WAN (SD-WAN) and 1 more, on May 25, 2026.
We have restored our alarm monitoring and processing. Users must be manually upgraded based on their operational needs. Arista will hold their case with us for 24 hours. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Affected components
Update timeline
- investigating May 25, 2026, 03:02 PM UTC
We are currently experiencing an issue where no options are accessible across the all VCO . Initial assessment suggests that user privileges may have changed from Operator Superuser to Operator Business, resulting in restricted access. A P1 case has been opened with Arista for further investigation and resolution.
- investigating May 25, 2026, 03:08 PM UTC
We are continuing to investigate this issue.
- identified May 25, 2026, 04:11 PM UTC
We continue to work with our Vendor to restore the proper credentials needed for Orchestrator access. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved May 25, 2026, 06:25 PM UTC
We have restored our alarm monitoring and processing. Users must be manually upgraded based on their operational needs. Arista will hold their case with us for 24 hours. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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