TPx Communications incident

Users are experiencing issues accessing VCO options.

Major Ongoing View vendor source →

TPx Communications is currently experiencing a major incident affecting System Applications and MSx WAN (SD-WAN) and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
May 25, 2026, 03:02 PM UTC
Resolved
Ongoing
Duration
● 2h 47m
Detected by Pingoru
May 25, 2026, 03:02 PM UTC

Affected components

System ApplicationsMSx WAN (SD-WAN)TPx Internet Access

Update timeline

  1. investigating May 25, 2026, 03:02 PM UTC

    We are currently experiencing an issue where no options are accessible across the all VCO . Initial assessment suggests that user privileges may have changed from Operator Superuser to Operator Business, resulting in restricted access. A P1 case has been opened with Arista for further investigation and resolution.

  2. investigating May 25, 2026, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. identified May 25, 2026, 04:11 PM UTC

    We continue to work with our Vendor to restore the proper credentials needed for Orchestrator access. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.