TPx Communications experienced a major incident on February 2, 2026 affecting TPx Customer Portal, lasting 9h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 06:18 PM UTC
TPx customers in the greater Los Angeles area may be experiencing intermittent service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier suspects this is a fiber impairment. A Frontier fiber repair crew has been dispatched to investigate, We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- identified Feb 02, 2026, 09:18 PM UTC
Frontier has identified the location of the fiber cut in the Ridgecrest California area. Their fiber construction team is at the location of the suspected cut. They are checking for locations along the fiber path to identify any slack fiber that they can pull through to repair and resplice the fiber cable. No ETR has been provided.
- monitoring Feb 03, 2026, 02:09 AM UTC
Frontier has completed the repairs, and our montoring tools see customers have restored. We are monitoring for stability and reaching out to customers for confirmation. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Feb 03, 2026, 04:03 AM UTC
Customers have confirmed that their services have restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.