Todyl experienced a notice incident on July 18, 2025 affecting NGAV/EDR, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
NGAV/EDR
Update timeline
- investigating Jul 18, 2025, 05:22 PM UTC
We are currently investigating an issue where SIEM/EDR agents are intermittently reporting as offline in the dashboard. Important: Despite these status reports, agents remain fully protected and continue to enforce policies as expected. This does not impact SASE. Our team is actively working to identify and resolve the root cause. We will provide updates as we learn more.
- identified Jul 18, 2025, 05:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2025, 06:03 PM UTC
This incident has been resolved.