Intermittent SIEM loading issues

Update timeline

1. investigating Aug 27, 2026, 08:22 PM UTC

   We are currently investigating an issue where SIEM data is not loading in the Todyl portal. Data is still being ingested into SIEM, just not displayed in the UI. We will update once we have identified the root cause of the issue.

2. identified Aug 28, 2026, 02:26 PM UTC

   We are currently experiencing above-average query volume which is resulting in intermittent delays with data loading into the SIEM. Additional resources have been allocated to the system and conditions have improved; however, the service remains in a degraded state. We are continuing to investigate the root cause and will provide a follow-up update within 2-3 hours

3. identified Aug 28, 2026, 08:32 PM UTC

   Todyl Engineering team has identified timing and resource adjustments for this issue and we are rolling out the necessary changes in the coming hour. We will post another update here after the remediation steps are validated.

4. monitoring Aug 28, 2026, 11:02 PM UTC

   Implemented changes has significantly improved the degradation, and the system is on its way to normal operational state. Changing status to monitoring.

5. resolved Aug 29, 2026, 03:39 AM UTC

   Todyl has been monitoring since implementing the changes a few hours ago. Everything is looking to be back to normal operational state, marking this issue as resolved.