Resolved after 5 hours 49 minutes, affecting Secure Global Network, on July 30, 2026.
The team has re-enabled tenant and policy changes across all PoPs and are monitoring the results.
Affected components
Update timeline
- investigating Jul 30, 2026, 09:21 AM UTC
We are currently investigating performance degradation affecting the Secure Global Network (SASE). A subset of users connecting may be experiencing disconnect and connect loop. Our engineering team is actively investigating the root cause.
- identified Jul 30, 2026, 09:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 11:37 AM UTC
We have deployed a fix to stabilize the SASE environment and are continuing to investigate the underlying root cause. SASE connections are currently stable once established. As a precaution, tenant and policy updates remain temporarily paused while we complete validation and work toward full resolution. We will provide additional updates as new information becomes available.
- identified Jul 30, 2026, 12:04 PM UTC
The team is now re-enabling tenant and policy changes across all PoPs. We will provide another update once the rollout is complete and stability has been validated.
- monitoring Jul 30, 2026, 01:31 PM UTC
The team has re-enabled tenant and policy changes across all PoPs and are monitoring the results.
- resolved Jul 30, 2026, 03:11 PM UTC
This incident has been resolved.
Your product runs on more than Todyl
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services