Todyl incident

Brief SASE Service Impact Due to Upstream Routing Issue in NYC

Todyl experienced a notice incident on August 9, 2025 affecting New York, NY USA, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Aug 09, 2025, 12:48 AM UTC
Resolved: Aug 09, 2025, 02:54 AM UTC
Duration: 2h 6m
Detected by Pingoru: Aug 09, 2025, 12:48 AM UTC

Affected components

New York, NY USA

Update timeline

monitoring Aug 09, 2025, 12:48 AM UTC

We identified an upstream routing issue affecting our New York, NY point of presence (PoP), which may have briefly impacted agent and tunnel connections for some customers. We have successfully routed traffic around the affected path, and services have returned to normal. Our team will continue to monitor the situation to ensure stability.
resolved Aug 09, 2025, 02:54 AM UTC

This issue has been resolved.