Todyl incident

SGN Connect agent registration and SASE connectivity

Minor Resolved View vendor source →

Todyl experienced a minor incident on September 30, 2025 affecting Secure Global Network, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 01:31 PM UTC
Resolved
Sep 30, 2025, 05:42 PM UTC
Duration
4h 11m
Detected by Pingoru
Sep 30, 2025, 01:31 PM UTC

Affected components

Secure Global Network

Update timeline

  1. investigating Sep 30, 2025, 01:31 PM UTC

    We are currently investigating elevated errors for the SGN Connect agent registration and SASE connectivity APIs. A small subset of users may experience connectivity issues. Our team is actively working to identify and resolve this issue. We will provide updates as we learn more.

  2. monitoring Sep 30, 2025, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2025, 05:42 PM UTC

    This incident has been resolved.