Todyl incident

Intermittent issues connecting to SASE

Notice Resolved View vendor source →

Todyl experienced a notice incident on October 1, 2025 affecting Secure Global Network, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:51 PM UTC
Resolved
Oct 01, 2025, 11:59 PM UTC
Duration
5h 7m
Detected by Pingoru
Oct 01, 2025, 06:51 PM UTC

Affected components

Secure Global Network

Update timeline

  1. investigating Oct 01, 2025, 06:51 PM UTC

    The team is currently investigating an issue where agents may intermittently fail to register, connect to SASE, or authenticate with MFA. This is only impact a small number of agents.

  2. monitoring Oct 01, 2025, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 11:59 PM UTC

    This issue has been resolved.