Todyl incident

SASE: Intermittent DNS Resolution Issues

Minor Resolved View vendor source →

Todyl experienced a minor incident on October 7, 2025 affecting Secure Global Network, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 05:24 PM UTC
Resolved
Oct 07, 2025, 06:34 PM UTC
Duration
1h 10m
Detected by Pingoru
Oct 07, 2025, 05:24 PM UTC

Affected components

Secure Global Network

Update timeline

  1. investigating Oct 07, 2025, 05:24 PM UTC

    We are aware of an issue intermittently affecting DNS resolution for a small subset of SASE agents. Impacted users may experience intermittent failures when resolving hostnames through the service. Our engineering team is actively investigating and working to identify the root cause.

  2. resolved Oct 07, 2025, 06:34 PM UTC

    This issue has been resolved