Timely Limited Outage History

Started Oct 15, 2026, 10:15 PM UTC· resolved Oct 15, 2026, 10:52 PM UTC

1. investigating Oct 15, 2026, 10:15 PM UTC

   We have identified a long-running workload on our error pages and endpoints. This is unlikely to impact customers' experience when using Timely and we are investigating to understand the increase in load.

2. resolved Oct 15, 2026, 10:52 PM UTC

   We have identified a service related to image resizing that had become stuck and was delaying responses to our back-end services.

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Started Sep 23, 2026, 05:14 AM UTC· resolved Sep 23, 2026, 06:00 AM UTC

1. identified Sep 23, 2026, 05:14 AM UTC

   We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.

2. monitoring Sep 23, 2026, 05:58 AM UTC

   Reporting service is back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here Submit a request – Timely and we’ll get back to you shortly.

3. monitoring Sep 23, 2026, 05:58 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Sep 23, 2026, 06:00 AM UTC

   Good news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form Submit a request – Timely .Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

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Started Aug 11, 2026, 08:00 AM UTC· resolved Aug 11, 2026, 11:03 AM UTC

1. investigating Aug 11, 2026, 09:02 AM UTC

   Background services affecting our sync services, email, and sms sending. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 minutes.

2. identified Aug 11, 2026, 09:08 AM UTC

   We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins.

3. monitoring Aug 11, 2026, 09:54 AM UTC

   Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

4. resolved Aug 11, 2026, 11:03 AM UTC

   Good news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.

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Started Jul 29, 2026, 01:12 AM UTC· resolved Jul 29, 2026, 01:38 AM UTC

1. identified Jul 29, 2026, 01:12 AM UTC

   As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).

2. identified Jul 29, 2026, 01:18 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jul 29, 2026, 01:27 AM UTC

   We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.

4. resolved Jul 29, 2026, 01:38 AM UTC

   Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

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Started Jul 23, 2026, 04:47 PM UTC· resolved Jul 23, 2026, 08:21 PM UTC

1. investigating Jul 23, 2026, 04:47 PM UTC

   Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available

2. identified Jul 23, 2026, 05:46 PM UTC

   Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application. We will continue to monitor this event and provide updates here as they become available.

3. monitoring Jul 23, 2026, 06:49 PM UTC

   Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now.

4. resolved Jul 23, 2026, 08:21 PM UTC

   We see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event.

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Started Jun 23, 2026, 07:57 PM UTC· resolved Jun 23, 2026, 08:12 PM UTC

1. investigating Jun 23, 2026, 07:57 PM UTC

   We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

2. resolved Jun 23, 2026, 08:12 PM UTC

   Good news, the issue with Timely marketing website is now resolved and everything should be working as expected!

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Started May 26, 2026, 10:40 AM UTC· resolved May 26, 2026, 11:00 AM UTC

1. investigating May 26, 2026, 10:40 AM UTC

   We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

2. resolved May 26, 2026, 11:00 AM UTC

   This incident has been resolved.

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Started May 04, 2026, 11:25 PM UTC· resolved May 05, 2026, 01:16 AM UTC

1. investigating May 04, 2026, 11:25 PM UTC

   Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

2. resolved May 05, 2026, 01:16 AM UTC

   Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.

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Started Apr 23, 2026, 07:16 AM UTC· resolved Apr 23, 2026, 07:55 AM UTC

1. identified Apr 23, 2026, 07:16 AM UTC

   As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here Submit a request – Timely and we’ll get back to you shortly. We’ve closed our phone lines so the team can respond to the volume of emails coming through. This is a temporary measure during an outage and we thank you for your patience! Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).

2. monitoring Apr 23, 2026, 07:29 AM UTC

   We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

3. resolved Apr 23, 2026, 07:55 AM UTC

   Good news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

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Started Apr 12, 2026, 10:58 PM UTC· resolved Apr 12, 2026, 11:37 PM UTC

1. investigating Apr 12, 2026, 10:58 PM UTC

   We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.

2. monitoring Apr 12, 2026, 11:06 PM UTC

   We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation.

3. resolved Apr 12, 2026, 11:37 PM UTC

   This incident has been resolved.

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Started Apr 09, 2026, 05:23 AM UTC· resolved Apr 09, 2026, 05:46 AM UTC

1. monitoring Apr 09, 2026, 05:23 AM UTC

   We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

2. resolved Apr 09, 2026, 05:46 AM UTC

   Good news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience!

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Started Mar 30, 2026, 12:11 AM UTC· resolved Mar 30, 2026, 07:34 PM UTC

1. identified Mar 30, 2026, 12:11 AM UTC

   We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.

2. identified Mar 30, 2026, 12:38 AM UTC

   We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption.

3. identified Mar 30, 2026, 01:24 AM UTC

   We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed.

4. monitoring Mar 30, 2026, 02:11 AM UTC

   A fix has been deployed and we will continue monitoring to ensure the issue has been resolved.

5. resolved Mar 30, 2026, 07:34 PM UTC

   The change to address this fault has been successfully applied.

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Started Feb 09, 2026, 04:30 PM UTC· resolved Feb 10, 2026, 04:30 AM UTC

1. resolved Feb 10, 2026, 04:23 AM UTC

   We're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include: GoogleContacts Zapier Xero GoogleCalendar MailChimp QuickBooks Salseforce

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Started Feb 08, 2026, 11:28 PM UTC· resolved Feb 16, 2026, 08:44 PM UTC

1. investigating Feb 08, 2026, 11:28 PM UTC

   Our Techbot team are currently investigating an issue preventing login for a small portion of our iOS (iPhone/iPad) users. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

2. identified Feb 09, 2026, 09:14 PM UTC

   We’re making progress! Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

3. identified Feb 10, 2026, 03:17 AM UTC

   We’re making more progress! Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed. We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can.

4. monitoring Feb 12, 2026, 07:38 PM UTC

   The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

5. resolved Feb 16, 2026, 08:44 PM UTC

   Good news, the login issue for a small portion of our iOS (iPhone/iPad) users is now resolved and everything should be working as expected! We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

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Started Feb 05, 2026, 12:29 AM UTC· resolved Feb 05, 2026, 01:31 AM UTC

1. investigating Feb 05, 2026, 12:29 AM UTC

   We have released a change that we believe should resolve the login issues for affected customers. We are monitoring this to ensure the issue is handling requests correctly.

2. identified Feb 05, 2026, 12:42 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 05, 2026, 12:57 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Feb 05, 2026, 12:58 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Feb 05, 2026, 01:31 AM UTC

   This incident has been resolved.

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Started Jan 28, 2026, 02:51 AM UTC· resolved Jan 28, 2026, 08:57 PM UTC

1. investigating Jan 28, 2026, 02:51 AM UTC

   Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

2. resolved Jan 28, 2026, 08:57 PM UTC

   Tickets and chats are now loading and refreshing ok.

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Started Dec 05, 2025, 08:30 AM UTC· resolved Dec 05, 2025, 08:48 AM UTC

1. resolved Dec 05, 2025, 09:26 AM UTC

   Our web provider Cloudflare appears to have gone down and took Timely with it for a period of 23 minutes, from 9:48pm NZT to 10:11pm NZT. We're investigating and will follow up with Cloudflare. This will have effected many websites worldwide as Cloudflare is a key internet infrastructure provider.

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Started Nov 20, 2025, 10:00 PM UTC· resolved Nov 20, 2025, 10:42 PM UTC

1. investigating Nov 20, 2025, 10:00 PM UTC

   We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.

2. identified Nov 20, 2025, 10:05 PM UTC

   We've identified the issue with a recent update to the staff page, and a fix is being implemented

3. monitoring Nov 20, 2025, 10:35 PM UTC

   The fix has been implemented, and we're continuing to monitor.

4. resolved Nov 20, 2025, 10:42 PM UTC

   We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb

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Started Nov 18, 2025, 12:26 PM UTC· resolved Nov 18, 2025, 11:03 PM UTC

1. monitoring Nov 18, 2025, 12:26 PM UTC

   Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/

2. monitoring Nov 18, 2025, 11:01 PM UTC

   Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding.

3. resolved Nov 18, 2025, 11:03 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 10:46 AM UTC· resolved Oct 22, 2025, 12:47 AM UTC

1. identified Oct 20, 2025, 10:46 AM UTC

   Unfortunately some Timely systems are being affected by the worldwide AWS outage. SMS processing is currently being impacted and this will be preventing some customers being able to log in with 2FA enabled accounts. We know this is frustrating. This outage is impacting a large number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the AWS and Twilio status pages for more details on the impact of this issue. https://health.aws.amazon.com/health/status https://status.twilio.com/

2. identified Oct 20, 2025, 10:19 PM UTC

   Identified: due to the major global outage affecting multiple online platforms, we’re currently experiencing issues with SMS services in Timely. The impact is primarily affecting customers in the US, Canada, UK, and Australia, though other regions may also be impacted. SMS sending is intermittent with the following features affected: Client SMS reminders and confirmations Ad-hoc SMS SMS campaigns Consult form SMS Client login SMS Business 2FA login We’re preparing to re-queue messages and will automatically re-send valid messages once services stabilise. Please note that Business 2FA and Client Login SMS messages are not re-queued. We appreciate your patience while we monitor and manage this evolving situation.

3. monitoring Oct 21, 2025, 01:28 AM UTC

   Monitoring: AWS systems are back up and running, and we’re currently resending all valid SMS messages (including reminders, ad-hoc messages, and campaigns). There may still be flow-on effects of this outage impacting other areas. We’re closely monitoring the situation and will keep you posted.

4. monitoring Oct 21, 2025, 02:56 AM UTC

   Monitoring: We’re currently seeing intermittent issues with TimelyPay terminal payments as a downstream impact of the recent global AWS outage. AWS systems are back online, but some connected third-party services are still recovering. As a result, a small number of terminal transactions may fail to complete, while most payments continue to process successfully. Our tech team is now actively working to stabilise payment processing and restore full functionality. If a payment fails, please wait a few moments or use another payment method (such as cash or manual card entry). Retrying immediately is not recommended, as the issue is intermittent and may cause further delays. There is no risk of double charging - failed transactions occur before any payment is processed. We’re continuing to monitor the situation closely as dependent systems stabilise and will post updates once everything is back to normal.

5. monitoring Oct 21, 2025, 08:04 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Oct 22, 2025, 12:47 AM UTC

   Good news, the delays to SMS and intermittent payment errors with TimelyPay terminals are now resolved and everything is working as expected. This was a downstream impact of the recent AWS outage, which affected several systems globally and some connected providers took some time to recover. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at: https://help.gettimely.com/hc/en-gb/requests/new.

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Started Oct 07, 2025, 01:20 AM UTC· resolved Oct 07, 2025, 01:53 AM UTC

1. investigating Oct 07, 2025, 01:20 AM UTC

   We are experiencing delays with SMS messages being successfully sent / received across all regions. Currently, SMS are still sending, however at a delayed rate. We are currently investigating a solution and will update as soon as we know more.

2. resolved Oct 07, 2025, 01:53 AM UTC

   This incident has been resolved.

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Started Aug 20, 2025, 07:19 AM UTC· resolved Aug 20, 2025, 09:15 PM UTC

1. investigating Aug 20, 2025, 07:19 AM UTC

   We are aware that the sending of all SMS messages in New Zealand is currently experiencing delays, We have been in touch with our SMS provider in New Zealand and are hoping for a speedy resolution. We're very sorry for any invonvenience and will report back as soon as we hear an update.

2. identified Aug 20, 2025, 07:58 AM UTC

   We've confirmed with our New Zealand based SMS provider that they are experiencing a major outage. Unfortunately we do not have an ETA on having the issue resolved, but will update here as soon as we hear more.

3. identified Aug 20, 2025, 09:27 AM UTC

   We have heard from our New Zealand SMS provider and they have advised us that they hope to get their systems back online at some point tonight. We are very sorry for the continued inconvenience, and will update when we have a more concrete timeline. Any delayed messages will be resent when possible, however this might need to be done on Thursday morning New Zealand time.

4. identified Aug 20, 2025, 10:42 AM UTC

   Unfortunately our New Zealand SMS provider is still working towards restoring service. All SMS in New Zealand including reminders and authentication codes are not able to be sent at this time. We'll continue to monitor and post our next update on Thursday morning.

5. monitoring Aug 20, 2025, 06:56 PM UTC

   Our New Zealand SMS provider has resumed sending SMS messages from about midnight New Zealand time and we are now successfully sending SMS messages in NZ (for customers who do not have an SMS blackout in place at this time) We'll work towards sending any delayed messages shortly

6. resolved Aug 20, 2025, 09:15 PM UTC

   This incident has been resolved and any delayed SMS in New Zealand have been sent where appropriate

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Started Jul 10, 2025, 05:00 AM UTC· resolved Jul 14, 2025, 03:26 AM UTC

1. investigating Jul 10, 2025, 05:00 AM UTC

   We are investigating an issue with outbound sync to 3rd party applications (GoogleCalendar, MailChimp, MYOB, Xero, etc) affecting a small number of customers.

2. identified Jul 10, 2025, 09:29 PM UTC

   The issue is identified and we are working on the fix now.

3. identified Jul 10, 2025, 10:09 PM UTC

   Now that we've identified the issue, we can provide more information We've confirmed that a small number of customers encountered an issue in their integrations with 3rd party applications (Google Calendar, MailChimp, MYOB, QuickBooks, Salesforce, Xero etc). This meant information from Timely would not have appeared in those 3rd party systems and vice versa. We are continuing to work on a fix for those affected customers. As a result, those customers should see all information once again synchronised between Timely and any 3rd party used. We will update when the issue has been fixed. Thank you for your patience.

4. identified Jul 11, 2025, 12:20 AM UTC

   A fix has been applied for the 256 customers impacted by this issue. The Timely application is now working through all requests to synchronise information between Timely and 3rd parties such as Xero, MYOB etc. It will take a while to clear the backlog, so we appreciate your patience during this time. At this time, customers do not need to take any action. We will continue to provide updates as we have more information.

5. monitoring Jul 11, 2025, 03:51 AM UTC

   Good news! We have successfully resolved all instances of delayed data synchronisation between Timely and Xero, MYOB, QuickBooks and Google Calendar. If you notice something seems off about these integrations, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There is still a delay synchronising information with MailChimp. We processing these at a slower rate to prevent being temporarily blocked by MailChimp (a common practice by software services to reduce the risk of disruption by bad actors). Please note that this delay will impact any customer attempting to synchronise with MailChimp, not just the previously affected customers. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. We are continuing to monitor.

6. resolved Jul 14, 2025, 03:26 AM UTC

   Good news, the issue with the MailChimp integration is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

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Started Jul 02, 2025, 04:27 AM UTC· resolved Jul 02, 2025, 04:40 AM UTC

1. investigating Jul 02, 2025, 04:27 AM UTC

   We are investigating a problem with our dashboards in Timely and are aware that customers will not be able to see them.

2. resolved Jul 02, 2025, 04:40 AM UTC

   This incident has been resolved. Dashboards are now working again.

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Started Jun 24, 2025, 01:36 AM UTC· resolved Jun 24, 2025, 03:47 AM UTC

1. investigating Jun 24, 2025, 01:36 AM UTC

   We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals

2. identified Jun 24, 2025, 01:40 AM UTC

   We have found where the problem lies and are confident we can apply a fix shortly. We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible

3. monitoring Jun 24, 2025, 01:52 AM UTC

   We have patched up the calculation problem and will now try to rectify any incorrect balances

4. resolved Jun 24, 2025, 03:47 AM UTC

   This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.

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