Timely Limited experienced a major incident on September 23, 2026 affecting Timely App, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2026, 05:14 AM UTC
We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.
- monitoring Sep 23, 2026, 05:58 AM UTC
Reporting service is back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here Submit a request – Timely and we’ll get back to you shortly.
- monitoring Sep 23, 2026, 05:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2026, 06:00 AM UTC
Good news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form Submit a request – Timely .Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused.