Timely Limited experienced a minor incident on January 28, 2026 affecting Help Resources, lasting 18h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Help Resources
Update timeline
- investigating Jan 28, 2026, 02:51 AM UTC
Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
- resolved Jan 28, 2026, 08:57 PM UTC
Tickets and chats are now loading and refreshing ok.