Timely Limited incident

Timely live chat is experiencing issues

Resolved after 18 hours 6 minutes, affecting Help Resources, on January 28, 2026.

investigating Jan 28, 2026, 02:51 AM UTC

Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

Started
Jan 28, 2026, 02:51 AM UTC
Resolved
Jan 28, 2026, 08:57 PM UTC
Duration
18h 6m
Detected by Pingoru
Jan 28, 2026, 02:51 AM UTC

Affected components

Help Resources

Update timeline

  1. investigating Jan 28, 2026, 02:51 AM UTC

    Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

  2. resolved Jan 28, 2026, 08:57 PM UTC

    Tickets and chats are now loading and refreshing ok.

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