Timely Limited Outage History

We're aware of issues with Timely sending SMS messages to USA and some international numbers. We're working with our provider on solving this issue as soon as we can.

We’re making progress! We've successfully worked with our provider to resolve sending of SMS messages in the UK. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There are some remaining issues with SMS in the US. Some customers may receive reports of clients unable to book online due to not receiving the one-time code via SMS. We're working with our provider on solving this issue as soon as we can. We're really sorry for this interruption - we'll have you back up and running as soon as we can.

We've successfully resolved most of the issues with SMS in the US, however we are still working on issues relating to sending of Ad Hoc and Campaign SMS in the US. We're working with our provider on solving this issue as soon as we can. We're really sorry for this interruption - we'll have you back up and running as soon as we can.

We are continuing to investigate the issue. There appears to be a regional issue affecting terminals that have been disconnected from the Timely system and being unable to pair again. Re-pairing the terminal resolves the issue in some cases and we will update this issue in the next 60 minutes when we've uncovered more information.

The issue has been identified with our provider and they are looking to apply a fix

We're continuing to see issues with our upstream infrastructure provider that is causing issues in our application. We have put in place a mitigation for the web application, but continue to see Email Sending being significantly delayed. The emails are sending but take some time. SMS seems to be operating as normal but we're monitoring this. We are reliant on our infrastructure provider for a fix, but we will continue to post updates, next one will be within the next three hours.

We have identified the where the root of the issue is and our engineering team is all hands on deck working to restore service

We've made some progress getting the main timely website back online, however the iOS app is still completely down at present. We are hoping to restore service as soon as possible.

We’re making progress! We've identified the issue and have a plan to fix it. We'll be doing some maintenance to resolve it. There might be a slight outage at this time however we expect it to be short (you may need to refresh). This will happen at 7:45pm NZST 5:45pm AEDT 6:45am GMT 1:45am EST 10:45pm PST

We've identified an issue where invoices created in Timely aren't automatically synchronising with the accounting package Xero - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly. Otherwise, we’ll keep you updated on our progress here every hour or so.

We’re making progress! Our tech team has successfully identified that problems synchronising invoices with Xero has been caused by a change we made to improve the security of the application and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have invoice synchronisation with Xero back up and running as soon as we can.

We've restored the majority of functionality to synchronising invoices to Xero. At this point in time most customers should see their invoices automatically synchronising with Xero! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Invoices created between 12:00pm and 4:45pm NZT may not have been synchronised with Xero. In the meantime, these can be manually synchronised using the 'Sync to Xero' functionality on the invoice screen in Timely. See https://help.gettimely.com/hc/en-gb/articles/360062955453-How-to-manually-sync-invoices-to-Xero for more information. Rest assured that the tech team is looking into sorting this out for you and we hope to have an update in the next 24 hours. Still having issues with invoices or payments not appearing in Xero? Please reach out to our friendly Support team via https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.

We are experiencing issues with several Timely reports, including the Client Overview, Stock Movement, and Customer Credit reports. These reports are currently unavailable. We sincerely apologize for this disruption to your work. Our team is actively collaborating with our data provider to resolve this issue. The provider has confirmed they are working on a fix and will provide an update within the next 2 hours. All other Timely features are functioning normally. We will update this status page as soon as we receive new information.

The issue has been identified and a fix is being implemented.

As of 4.15pm New Zealand Time, Timely is experiencing a temporary outage, which means all customers will notice Timely running slowly at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here - https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 10 minutes, as we have already begun to make progress towards resolving the issue.

A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.

Our Vendor has advised that the issue has been identified and a fix is being implemented.