Timely Limited incident

Updating staff with third party integrations failing

Minor Resolved View vendor source →

Timely Limited experienced a minor incident on November 20, 2025 affecting Timely App, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 10:00 PM UTC
Resolved
Nov 20, 2025, 10:42 PM UTC
Duration
42m
Detected by Pingoru
Nov 20, 2025, 10:00 PM UTC

Affected components

Timely App

Update timeline

  1. investigating Nov 20, 2025, 10:00 PM UTC

    We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.

  2. identified Nov 20, 2025, 10:05 PM UTC

    We've identified the issue with a recent update to the staff page, and a fix is being implemented

  3. monitoring Nov 20, 2025, 10:35 PM UTC

    The fix has been implemented, and we're continuing to monitor.

  4. resolved Nov 20, 2025, 10:42 PM UTC

    We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb