Timely Limited experienced a major incident on November 18, 2025 affecting Timely App and Online Bookings and 1 more component, lasting 10h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 18, 2025, 12:26 PM UTC
Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 11:01 PM UTC
Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding.
- resolved Nov 18, 2025, 11:03 PM UTC
This incident has been resolved.