Timely Limited experienced a major incident on August 11, 2026 affecting Email Sending and SMS Sending and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 09:02 AM UTC
Background services affecting our sync services, email, and sms sending. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 minutes.
- identified Aug 11, 2026, 09:08 AM UTC
We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins.
- monitoring Aug 11, 2026, 09:54 AM UTC
Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
- resolved Aug 11, 2026, 11:03 AM UTC
Good news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.