Is Timely Limited down?

As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).

We are continuing to work on a fix for this issue.

We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.

Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available

Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application. We will continue to monitor this event and provide updates here as they become available.

Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now.

We see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event.

We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

Good news, the issue with Timely marketing website is now resolved and everything should be working as expected!

We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

This incident has been resolved.

Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.