Is Timely Limited down?

We have identified a long-running workload on our error pages and endpoints. This is unlikely to impact customers' experience when using Timely and we are investigating to understand the increase in load.

We have identified a service related to image resizing that had become stuck and was delaying responses to our back-end services.

We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.

Reporting service is back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here Submit a request – Timely and we’ll get back to you shortly.

We are continuing to monitor for any further issues.

Good news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form Submit a request – Timely .Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

Background services affecting our sync services, email, and sms sending. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 minutes.

We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins.

Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Good news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.