Timely Limited experienced a major incident on July 29, 2026 affecting Timely App, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2026, 01:12 AM UTC
As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).
- identified Jul 29, 2026, 01:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 29, 2026, 01:27 AM UTC
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
- resolved Jul 29, 2026, 01:38 AM UTC
Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.