Timely Limited incident
Degraded performance in Timely applications
Timely Limited experienced a minor incident on April 9, 2026 affecting Timely App, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 09, 2026, 05:23 AM UTC
We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
- resolved Apr 09, 2026, 05:46 AM UTC
Good news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience!