Slow or unresponsive invoicing workflows

Update timeline

1. identified Mar 30, 2026, 12:11 AM UTC

   We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.

2. identified Mar 30, 2026, 12:38 AM UTC

   We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption.

3. identified Mar 30, 2026, 01:24 AM UTC

   We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed.

4. monitoring Mar 30, 2026, 02:11 AM UTC

   A fix has been deployed and we will continue monitoring to ensure the issue has been resolved.

5. resolved Mar 30, 2026, 07:34 PM UTC

   The change to address this fault has been successfully applied.