Tide experienced a notice incident on June 30, 2026, lasting 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 30, 2026, 03:14 PM UTC
We’re experiencing issues with our Confirmation of Payee tool. We recommend making payments to new payees, once this is resolved. But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details. Payments to existing payees are going through as usual. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.
- resolved Jun 30, 2026, 03:40 PM UTC
The issue has been resolved and you can now use the Confirmation of payee functionality. Thank you for your patience.