Tide incident

Technical issue with phone support

Notice Resolved View vendor source →

Tide experienced a notice incident on August 11, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 10:53 AM UTC
Resolved
Aug 12, 2026, 11:55 AM UTC
Duration
1d 1h
Detected by Pingoru
Aug 11, 2026, 10:53 AM UTC

Update timeline

  1. investigating Aug 11, 2026, 10:53 AM UTC

    We are currently experiencing an issue with the call quality of our phone support lines. We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.

  2. resolved Aug 12, 2026, 11:55 AM UTC

    We experienced issues with the call quality of our phone support lines. This has now been fixed. Thanks for your patience while we got this sorted.