Tide incident

Sort code and account number not visible for some members

Minor Resolved View vendor source →

Tide experienced a minor incident on June 27, 2026, lasting 15d 7h. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 11:42 PM UTC
Resolved
Jul 13, 2026, 07:18 AM UTC
Duration
15d 7h
Detected by Pingoru
Jun 27, 2026, 11:42 PM UTC

Update timeline

  1. investigating Jun 27, 2026, 11:42 PM UTC

    We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number. We thank you for your patience.

  2. identified Jun 27, 2026, 11:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 28, 2026, 07:02 AM UTC

    A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days. If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.

  4. monitoring Jul 02, 2026, 12:14 PM UTC

    We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version. We kindly ask you to contact our Member Support team for any further assistance.

  5. resolved Jul 13, 2026, 07:18 AM UTC

    We have confirmed that the implemented fix has effectively resolved the issue.