Tide incident

Some online card payments are being declined

Notice Resolved View vendor source →

Tide experienced a notice incident on July 15, 2026, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:39 AM UTC
Resolved
Jul 15, 2026, 08:16 AM UTC
Duration
37m
Detected by Pingoru
Jul 15, 2026, 07:39 AM UTC

Update timeline

  1. identified Jul 15, 2026, 07:39 AM UTC

    Some online card payments may fail even if funds are available. Please don't retry declined transactions until we've fixed this. ATM withdrawals are unaffected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.

  2. resolved Jul 15, 2026, 08:16 AM UTC

    This incident has been resolved.