Tide experienced a notice incident on September 10, 2026, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 10, 2026, 02:25 PM UTC
We are currently experiencing audio lag on incoming phone calls. Our team is working to resolve this as quickly as possible. During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.
- resolved Sep 16, 2026, 07:50 AM UTC
We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.