Thomson Reuters Legaltech Platform Outage History
Thomson Reuters Legaltech Platform is up right nowPingoru has recorded 159 incidents for Thomson Reuters Legaltech Platform: 158 in the last 12 months and 31 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 39 | 644 of 720 (89%) |
| May 2026 | 14 | 59 of 744 (8%) |
| June 2026 | 11 | 370 of 720 (51%) |
| July 2026 | 9 | 65 of 744 (9%) |
| August 2026 | 8 | 43 of 744 (6%) |
| September 2026 | 12 | 16 of 720 (2%) |
| October 2026 | 9 | 20 of 593 (3%) |
Incidents, newest first
Minor March 10, 2026 CoCounsel US Skills Degraded Performance 4h 30m CoCounsel Core - US
Started Mar 10, 2026, 03:59 PM UTC· resolved Mar 10, 2026, 08:30 PM UTC
- investigating Mar 10, 2026, 03:59 PM UTC
We are currently investigating the issue.
- resolved Mar 10, 2026, 08:30 PM UTC
The issue has been fully mitigated; services are back to normal performance.
Major March 6, 2026 iSheets microservice unavailable 4h 5m UK HighQ (Collaborate)
Started Mar 06, 2026, 10:51 AM UTC· resolved Mar 06, 2026, 02:57 PM UTC
- investigating Mar 06, 2026, 10:51 AM UTC
HighQ UK support teams noticed 500 errors in DataDog relating to iSheets microservices on SG2 server hosted instances. When clients are attemtping to save their changes in iSheets, they receive the following error - "Due to a system error, this record has not been saved". Support groups have been engaged and are investigating the issue.
- identified Mar 06, 2026, 11:42 AM UTC
The teams have discovered that the impacted iSheet database is in a recovery state, which is resulting in application errors when users attempt to save iSheets records. Engineering, Database and Platform teams are engaged and are working to restore the service. More information will be shared in subsequent communications.
- resolved Mar 06, 2026, 02:57 PM UTC
The issue is resolved.
Notice February 27, 2026 AI Research features within Westlaw, CoCounsel, and CLEAR are failing 1h 4m CLEAR, CoCounsel Core - US, Westlaw US
Started Feb 27, 2026, 05:34 PM UTC· resolved Feb 27, 2026, 06:39 PM UTC
- investigating Feb 27, 2026, 05:34 PM UTC
We are currently investigating this issue.
- monitoring Feb 27, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 06:39 PM UTC
This incident has been resolved.
Notice February 26, 2026 Deep Research features within Westlaw and CoCounsel are experiencing delays or failing 1h 28m CoCounsel Core - US, Westlaw US
Started Feb 26, 2026, 07:52 PM UTC· resolved Feb 26, 2026, 09:20 PM UTC
- investigating Feb 26, 2026, 07:52 PM UTC
We are currently investigating this issue.
- monitoring Feb 26, 2026, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 09:20 PM UTC
This incident has been resolved.
Minor February 25, 2026 Westlaw CoCounsel Canvas Unavailable 55m CoCounsel Core - US, Westlaw US
Started Feb 25, 2026, 11:03 PM UTC· resolved Feb 25, 2026, 11:58 PM UTC
- investigating Feb 25, 2026, 11:03 PM UTC
We are currently investigating this issue.
- resolved Feb 25, 2026, 11:58 PM UTC
This incident has been resolved.
Notice February 23, 2026 CoCounsel and Westlaw AI Research Timing Out Intermittently 16h 50m CoCounsel Core - US, Westlaw US
Started Feb 23, 2026, 07:28 PM UTC· resolved Feb 24, 2026, 12:19 PM UTC
- investigating Feb 23, 2026, 07:28 PM UTC
We are currently investigating this issue.
- monitoring Feb 23, 2026, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 12:19 PM UTC
This incident has been resolved.
Minor February 20, 2026 Westlaw AI deep research and CoCounsel searches occasionally failing 4h 34m CoCounsel Core - US
Started Feb 20, 2026, 05:12 PM UTC· resolved Feb 20, 2026, 09:46 PM UTC
- investigating Feb 20, 2026, 05:12 PM UTC
We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Feb 20, 2026, 09:46 PM UTC
This incident has been resolved.
Minor February 19, 2026 AI Research Slowness in CoCounsel and Westlaw applications 7h 56m Practical Law US, CoCounsel Core - US, Practical Law Canada, CoCounsel Drafting and 4 more
Started Feb 19, 2026, 03:29 PM UTC· resolved Feb 19, 2026, 11:26 PM UTC
- investigating Feb 19, 2026, 03:29 PM UTC
We are currently experiencing an issue with the AI Research feature with our CoCounsel and Westlaw service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Feb 19, 2026, 11:26 PM UTC
The AI Research feature for CoCounsel and Westlaw is now fully restored. Our team resolved the underlying issue and services are back to normal. We apologize for the disruption and appreciate your patience. If you continue to experience problems, please contact Customer Support
Minor February 12, 2026 CoCounsel (All Regions) AI Assisted Research returning errors 3h 4m CoCounsel Core - US
Started Feb 12, 2026, 02:56 PM UTC· resolved Feb 12, 2026, 06:00 PM UTC
- investigating Feb 12, 2026, 02:56 PM UTC
We are currently investigating this issue.
- investigating Feb 12, 2026, 03:48 PM UTC
Unresponsive or slow chat may negatively impact skills execution - We are currently investigating this issue.
- investigating Feb 12, 2026, 04:40 PM UTC
The issue causing unresponsive/slow chat has been resolved. Chat services are operating normally. we continue investigating the issue for AIAR UK, AIAR for other regions is operational
- resolved Feb 12, 2026, 06:00 PM UTC
Service has been restored and chat performance is back to normal in all regions, including AIAR UK.
Critical February 6, 2026 HighQ CAN1 - Network unavailable 25m CAN HighQ (Collaborate), CAN HiqhQ (Publisher)
Started Feb 06, 2026, 04:52 PM UTC· resolved Feb 06, 2026, 05:17 PM UTC
- investigating Feb 06, 2026, 04:52 PM UTC
We are investigating this issue.
- resolved Feb 06, 2026, 05:17 PM UTC
Incident is resolved as of 11:59EST
Notice February 6, 2026 CoCounsel US issues with login and skill execution 5h 29m CoCounsel Core - US
Started Feb 06, 2026, 01:55 PM UTC· resolved Feb 06, 2026, 07:24 PM UTC
- investigating Feb 06, 2026, 01:55 PM UTC
We are currently investigating this issue.
- investigating Feb 06, 2026, 01:56 PM UTC
We are continuing to investigate this issue.
- investigating Feb 06, 2026, 02:01 PM UTC
We are continuing to investigate this issue.
- investigating Feb 06, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Feb 06, 2026, 05:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 06, 2026, 06:18 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 06, 2026, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 07:24 PM UTC
This incident has been resolved.
Minor February 5, 2026 Westlaw Advantage AI Deep Research slow processing 4h 2m CoCounsel Core - US, Westlaw US
Started Feb 05, 2026, 08:52 PM UTC· resolved Feb 06, 2026, 12:54 AM UTC
- investigating Feb 05, 2026, 08:52 PM UTC
We are currently experiencing an issue with the AI Deep Research feature with our Westlaw Advantage service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Feb 05, 2026, 09:08 PM UTC
We are continuing to investigate this issue.
- resolved Feb 06, 2026, 12:54 AM UTC
The issue with the AI Deep Research feature with our Westlaw Advantage service is now resolved.
Major February 5, 2026 HighQ CAN1 (Mississauga) - All instances are down 3h 55m CAN HighQ (Collaborate), CAN HiqhQ (Publisher)
Started Feb 05, 2026, 02:28 AM UTC· resolved Feb 05, 2026, 06:23 AM UTC
- investigating Feb 05, 2026, 02:28 AM UTC
We are currently experiencing an issue with our HighQ CAN service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Feb 05, 2026, 03:10 AM UTC
Our network vendor is actively engaged, and they are investigating and working to restore service.
- investigating Feb 05, 2026, 05:56 AM UTC
Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.
- resolved Feb 05, 2026, 06:23 AM UTC
This incident has been resolved.
Minor January 21, 2026 CoCounsel File Upload Intermittent Error - US 17h 3m CoCounsel Core - US
Started Jan 21, 2026, 09:10 PM UTC· resolved Jan 22, 2026, 02:13 PM UTC
- investigating Jan 21, 2026, 09:10 PM UTC
Users may experience intermittent errors with file uploads in US region
- investigating Jan 21, 2026, 09:12 PM UTC
We are continuing to investigate this issue.
- resolved Jan 22, 2026, 02:13 PM UTC
This incident has been resolved.
Minor January 12, 2026 Slowness reported in HighQ ZUS1 1h 51m USA HighQ (Collaborate)
Started Jan 12, 2026, 05:00 PM UTC· resolved Jan 12, 2026, 06:52 PM UTC
- investigating Jan 12, 2026, 05:00 PM UTC
We are currently investigating this issue in US region
- investigating Jan 12, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- resolved Jan 12, 2026, 06:52 PM UTC
This incident is currently resolved.
Minor January 9, 2026 Search & Summarize Practical Law Canada Experiencing Errors 41m CoCounsel Core - US
Started Jan 09, 2026, 08:17 PM UTC· resolved Jan 09, 2026, 08:58 PM UTC
- investigating Jan 09, 2026, 08:17 PM UTC
We are currently experiencing an issue with the Search & Summarize skill for Practical Law Canada. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
- resolved Jan 09, 2026, 08:58 PM UTC
This incident has been resolved.
Minor December 19, 2025 CoCounsel Australia & UK - Customers experiencing issue with the AI Assisted Research feature 1d 12h CoCounsel Core - US
Started Dec 19, 2025, 02:17 AM UTC· resolved Dec 20, 2025, 02:52 PM UTC
- investigating Dec 19, 2025, 02:17 AM UTC
We are currently experiencing degraded performance with the AI Assisted Research feature in the AU & UK regions for CoCounsel. Users may experience errors or receive a "No relevant information found" response. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
- investigating Dec 19, 2025, 01:26 PM UTC
We are continuing to investigate this issue.
- resolved Dec 20, 2025, 02:52 PM UTC
This incident has been resolved.
Minor November 21, 2025 CoCounsel Core - Draft Skill Unavailable for the UK and EU Regions 1d 4h CoCounsel Core - US
Started Nov 21, 2025, 06:38 PM UTC· resolved Nov 22, 2025, 11:01 PM UTC
- investigating Nov 21, 2025, 06:38 PM UTC
Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 22, 2025, 11:01 PM UTC
This incident has been resolved.
Critical November 18, 2025 P1 - INC0074107 - Multiple alerts in cocounsel due to Cloudflare outage in US, UK and CA region 1h 10m CoCounsel Core - US, CoCounsel Drafting
Started Nov 18, 2025, 02:01 PM UTC· resolved Nov 18, 2025, 03:12 PM UTC
- investigating Nov 18, 2025, 02:01 PM UTC
Investigating - We are currently experiencing an issue with our CoCounsel Core, CoCounsel Drafting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 18, 2025, 03:12 PM UTC
Resolved - Cloudflare has implemented a fix, and the incident has now been resolved
Critical November 18, 2025 P1 - INC0082325 - CLEAR - Service Outage 1h 14m CLEAR, CLEAR API, CLEAR Batch
Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 18, 2025, 03:06 PM UTC
- investigating Nov 18, 2025, 01:51 PM UTC
Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 18, 2025, 03:06 PM UTC
Resolved - A fix has been implemented, and the issue has now been resolved.
Minor November 18, 2025 Cloudflare DNS global outage 1h 18m EMEA HighQ (Collaborate), UK HighQ (Collaborate)
Started Nov 18, 2025, 01:42 PM UTC· resolved Nov 18, 2025, 03:00 PM UTC
- investigating Nov 18, 2025, 01:42 PM UTC
Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS. For more information please visit, https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 03:00 PM UTC
Cloudflare have implemented a fix and the incident has now been resolved.
Critical November 15, 2025 HighQ UK region a subset of instances are down due to a power outage. 2h 5m UK HighQ (Collaborate), UK HighQ (Publisher)
Started Nov 15, 2025, 08:17 AM UTC· resolved Nov 15, 2025, 10:23 AM UTC
- investigating Nov 15, 2025, 08:17 AM UTC
We are currently experiencing an issue with our UK HiqhQ (Collaborate) and UK HiqhQ (Publisher) service, a subset of instances are temporarily unavailable due to a data center power issue. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- identified Nov 15, 2025, 09:07 AM UTC
We are seeing positive progress following the earlier power issue. Key network equipment is now coming back online, and we expect network connectivity to be restored soon. Once fully operational, impacted services should begin recovering. Thank you for your patience as our team continues to monitor the situation closely.
- resolved Nov 15, 2025, 10:23 AM UTC
The issue was resolved after our data centre partner restored power to the affected equipment. Our team worked closely with them throughout the process and took additional steps to bring all systems and services back online. All impacted services are now restored. We will continue to monitor closely to ensure everything remains stable. Thank you for your patience and understanding.
Minor October 31, 2025 CoCounsel 2.0 - File upload button not being available. 3d 1h CoCounsel Core - US, CoCounsel Drafting
Started Oct 31, 2025, 03:25 PM UTC· resolved Nov 03, 2025, 05:06 PM UTC
- investigating Oct 31, 2025, 03:25 PM UTC
CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 03, 2025, 05:06 PM UTC
The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.
Major October 29, 2025 Westlaw Complaint Analyzer down due to an Azure Outage 2d 2h APAC Contract Express, CoCounsel Core - US, CoCounsel Drafting, CAN Contract Express and 8 more
Started Oct 29, 2025, 05:50 PM UTC· resolved Oct 31, 2025, 07:51 PM UTC
- investigating Oct 29, 2025, 05:06 PM UTC
We are currently experiencing an issue with our Westlaw Complaint Analyzer service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Oct 29, 2025, 05:11 PM UTC
We are continuing to investigate this issue.
- investigating Oct 29, 2025, 05:50 PM UTC
We are currently experiencing an issue with the Complaint Analyzer functionality feature with our Westlaw service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Oct 29, 2025, 09:09 PM UTC
The recovery call is in progress. Our technical teams have evaluated options to reroute traffic away from the impacted Microsoft Azure Front Door (AFD) service. Currently, no immediate or viable workaround is available due to architectural dependencies. We are in regular contact with Microsoft and have requested hourly updates until full recovery is achieved. Microsoft has indicated that recovery is trending towards completion by 23:20 UTC on 29-Oct-25. We will continue to provide updates as more information becomes available.
- investigating Oct 29, 2025, 11:57 PM UTC
The AFD service is now operating above 98% availability. While the majority of customers and services are mitigated or seeing strong improvement across affected regions, Microsoft is continuing to work on tail-end recovery for remaining impacted customers and services. Microsoft has revised mitigation time and is currently tracking toward full mitigation by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner.
- monitoring Oct 30, 2025, 12:17 AM UTC
The incident stands mitigated since 00:00 UTC on 30-Oct-25 after Microsoft restored the 'last known good' configuration, followed by performing a cache refresh to restore normal business services. Business and technical validations have been conducted successfully. The incident will be kept under monitoring until 23:00 UTC on 30-Oct-25. During this time, Microsoft will continue to monitor the situation, along with performing a lessons learned and root cause analysis from the incident.
- resolved Oct 31, 2025, 07:51 PM UTC
The incident stands mitigated since 00:00 UTC on 30-Oct-25 after Microsoft restored the 'last known good' configuration, followed by performing a cache refresh to restore normal business services. No Further Issues were observed during the monitoring period. Both business and technical validations were conducted successfully. Probable Cause: A faulty tenant configuration in Azure Front Door caused global service disruption due to a software defect bypassing safety checks. Immediate mitigation included blocking changes and restoring a stable configuration. Recovery was phased to ensure system stability, and enhanced validation and rollback safeguards have been implemented to prevent recurrence.
Major October 28, 2025 Westlaw Canada - Customers are unable to access content on the Westlaw Application 3m Westlaw Canada
Started Oct 28, 2025, 05:33 PM UTC· resolved Oct 28, 2025, 05:37 PM UTC
- identified Oct 28, 2025, 05:33 PM UTC
We are currently experiencing an issue with the application contents on the website with our Westlaw Canada service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Oct 28, 2025, 05:37 PM UTC
The application content on the website for the Westlaw Canada service has been restored successfully, and the content is now available. If you have any questions, please contact Customer Support.