Thomson Reuters Legaltech Platform incident

CoCounsel 2.0 - File upload button not being available.

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on October 31, 2025 affecting CoCounsel Core and CoCounsel Drafting, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 03:25 PM UTC
Resolved
Nov 03, 2025, 05:06 PM UTC
Duration
3d 1h
Detected by Pingoru
Oct 31, 2025, 03:25 PM UTC

Affected components

CoCounsel CoreCoCounsel Drafting

Update timeline

  1. investigating Oct 31, 2025, 03:25 PM UTC

    CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Nov 03, 2025, 05:06 PM UTC

    The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.