Thomson Reuters Legaltech Platform incident
CoCounsel 2.0 - File upload button not being available.
Resolved after 3 days 1 hour, affecting CoCounsel Core - US and CoCounsel Drafting, on October 31, 2025.
The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.
Affected components
Update timeline
- investigating Oct 31, 2025, 03:25 PM UTC
CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 03, 2025, 05:06 PM UTC
The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.
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