Thomson Reuters Legaltech Platform incident

Cloudflare DNS global outage

Resolved after 1 hour 18 minutes, affecting EMEA HighQ (Collaborate) and UK HighQ (Collaborate), on November 18, 2025.

investigating Nov 18, 2025, 01:42 PM UTC

Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS. For more information please visit, https://www.cloudflarestatus.com/

Started: Nov 18, 2025, 01:42 PM UTC
Resolved: Nov 18, 2025, 03:00 PM UTC
Duration: 1h 18m
Detected by Pingoru: Nov 18, 2025, 01:42 PM UTC

Affected components

EMEA HighQ (Collaborate)UK HighQ (Collaborate)

Update timeline

investigating Nov 18, 2025, 01:42 PM UTC

Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS. For more information please visit, https://www.cloudflarestatus.com/
resolved Nov 18, 2025, 03:00 PM UTC

Cloudflare have implemented a fix and the incident has now been resolved.

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