Thomson Reuters Legaltech Platform incident

CoCounsel Core - Draft Skill Unavailable for the UK and EU Regions

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on November 21, 2025 affecting CoCounsel Core, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 06:38 PM UTC
Resolved
Nov 22, 2025, 11:01 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 21, 2025, 06:38 PM UTC

Affected components

CoCounsel Core

Update timeline

  1. investigating Nov 21, 2025, 06:38 PM UTC

    Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Nov 22, 2025, 11:01 PM UTC

    This incident has been resolved.