Thomson Reuters Legaltech Platform incident

CoCounsel File Upload Intermittent Error - US

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on January 21, 2026 affecting CoCounsel Core, lasting 17h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 09:10 PM UTC
Resolved
Jan 22, 2026, 02:13 PM UTC
Duration
17h 3m
Detected by Pingoru
Jan 21, 2026, 09:10 PM UTC

Affected components

CoCounsel Core

Update timeline

  1. investigating Jan 21, 2026, 09:10 PM UTC

    Users may experience intermittent errors with file uploads in US region

  2. investigating Jan 21, 2026, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 22, 2026, 02:13 PM UTC

    This incident has been resolved.